No, change of number, change of ownership, and Port Out are not permitted. Additionally, customers are not eligible to transfer or request credit, use SOS Service, or make any changes to CoS, offers, or Deal of the Day.

SIM card replacement charge is AED 52.50 (5% VAT included). You can get a new SIM card at any Business Centre or outlet.

New Visitor Line is sold with the TRIO SIM card (2FF+3FF+4FF cuts).

Minimum balance that can be migrated is limited to AED 100.

Wi-Fi service is provided to access the internet in certain areas wirelessly. These areas can be indoor or outdoor and are called Wi-Fi hotspots. There are two ways to connect to the internet wirelessly: one is Wi-Fi, which is considered more economical but with limited coverage (within the hotspot only) and the second is through a mobile network. A mobile network has wider coverage for mobile data or internet connectivity.

The e& Wi-Fi service is available at major public areas including shopping malls, cafes, restaurants and parks (in process). Just search for e& Wi-Fi on your device, and if you are in areas where there is coverage, you will see the e& network to log on to.