Managing your account

Recharge or check your account balance, buy data packs, combo or an Internet Calling Plan:

• Via e& UAE app
• By visiting your nearest e& Business Centre, outlet or partner
• By dialling *101#

How to recharge

For easy recharge methods, click here.

Flexi minutes - applicable countries

Flexi minutes cover local and majority of international destinations. For the full list of included countries, click here.

For the standard rates and charges, click here.

Other ways to get your line

By visiting your nearest e& Business Centre, outlet or partner with a valid passport and visa.

Eligibility

• A maximum of 2 Visitor Line SIMs are eligible per passport. If more than 2 SIM requests are placed online the agent will not be able to issue the additional SIMS
• There will be no refund on plans purchased as per e&’s T&Cs
• Only 3D secured credit and debit cards will be accepted to complete the payment online

Out-of-bundle charges

*5% VAT included
 

ADDITIONAL TERMS AND CONDITIONS

1. You can migrate in and out of the Wasel Flexi plan anytime; during migration, only the main account’s balance will be carried forward
2. You will be able to upgrade/downgrade between the different plans at any time
3. In case of upgrade/downgrade, the latest subscription will always be renewed, and your original plan’s allowances will be kept till the end of the validity period
4. If you move from a yearly to monthly plan, both plans will co-exist, and you’ll continue to get yearly plan allowances till the end of the validity period
5. Flexi minutes will be used for calls within the UAE (excluding special numbers like 600) and select IDD destinations as listed here
6. For 28-day validity plans - Data and Flexi minutes will be credited once and plan will auto-renew at end of the validity
7. For yearly plans - Data and Flexi minutes will be credited every 28 days for a total of 13 times (364 days) and plan will auto-renew at end of the validity.
8. Data’s benefits can be used for usage within the UAE only
9. Unused allowances by the end of each 28-day cycle will be forfeited and will not be carried forward to the next cycle
10. Plans can co-exist with other data and combo packages
11. No refunds will apply on paid subscription in case you change the plan or unsubscribe

1. You can call 1 preferred number for free while subscribed to any Wasel Flexi plan
2. You can set any local etisalat mobile number as your preferred number via etisalat UAE app or by dialing *101*50#
3. Call forwarding service cannot be set to your preferred number
4. After each subscription/renewal/change of plan, you can update your preferred number only once
5. During auto-renewal of your plan, your preferred number would be automatically carried forward

• A one-time connection fee of AED 57.75 (waived off for online purchases)
• For more information on call, data and SMS charges, click here
• *Local premium numbers with the prefix 600 are excluded from the allowances

1. This SIM is for Internet Of Things (IoT) devices

2. SIM is offered for Free of charge

3. Price of the data is AED 114.28 [VAT excluded]. Price is paid upfront and auto-renew every 360 days

4. 2GB local Data will be provided every 30 days for 12 Months

5. Speed will be 192Kbps

6. The service will pause once 2GB of data is consumed. The data allowance (2GB) will reset every 30 days, and the service will resume once the data is reset

7. Following services will be disabled:

- All outgoing voice calls.

- All outgoing video calls.

- All outgoing SMS.

- All roaming traffic; incoming and outgoing (Data, Voice, SMS).

- Call forward.

- PAYG usage (Voice, Data, SMS).

- All add-on subscriptions.

- Any Direct Carrier Billing DCB service.

- Data usage for below applications.

• Social Instagram

• Social WhatsApp

• Social Snapchat

• Social Facebook FB messenger

• Social Tiktok

• Video Amazon services Twitch

• Video StarzPlay

• Video Shahid

• Video YouTube (Google Video)

• Video Netflix

• Music Anghami

• Music SoundCloud

• Music Apple Music

• Music Tidal

• Music Deezer

• Music JioSaavn

• Music Spotify

• Gaming Gameloft Arena

• Gaming Arena Pro

• Gaming PubG

• Gaming Call of Duty

• Gaming Riot

8. Towards the end of this 12-month period, you need to ensure the line is recharged with the required amount for the next year’s plan to be renewed. If you forget to recharge this line by the end of the validity date, the plan will move to a suspended status and the system will wait for your recharge to re-activate this plan. This will be the status for 30 days. If there is still no recharge, the line will be deactivated