What is the contract duration for Office Presence Pro?
The contract duration for Office Presence Pro is two years.
What is UTap?
UTap is a powerful solution offering: Payment, Business Automation, and Financial Service Solutions to businesses and offers a unique holistic, omnichannel business automation and financial service solution for businesses across categories.
What is e& UTap POS?
e& is one of the strongest brands in the Middle East and Africa, and one of the strongest telecom corporations in the world, with a vision to drive digital growth. e& offers best-in-class payment devices that offer holistic payment solutions to merchants across categories. This includes business management applications, automation tools, innovative hardware, applications, platforms, and a marketplace that aims to empower SMBs to improve how they do business, both offline and online.
What does UTap include?
Suite features include:
• Credit/debit card terminal
• Accepts EMV, NFC or contactless as well as traditional megastrip (swiped) transactions
• Complete transaction reporting on the payment terminal including cash transactions
• Void transaction in case of reversal
• Supports Pre-Auth hold and Pre-Auth complete
• Merchant portal for end-to-end transaction reporting
• QR code based payments
• Multi-store and multi-user support
What happens after I subscribe to UTap?
After you confirm your subscription, the following onboarding process will commence:
• Verification: We will contact you via email and/or SMS to verify your purchase and schedule an onboarding call.
• On-boarding call: Our support team will walk you through the setup process for UTap and follow the mandatory KYC processes to collect them digitally.
• Credentials and devices: Next, you will receive the credentials for the UTap application, terminals, and merchant portals.
• Appointment: The Support Team will confirm an appointment slot to visit you and deliver the activated device, offer training, and perform mandatory physical document collection including banking documentation.
What are the key features of the UTap POS device?
The features include:
1. Built-in printer for printing transaction receipts
2. Access to the UTap merchant application and the portal for secure payment
3. Real-time one-tap solutions for reports and settlement/transaction history
4. Supports both English & Arabic language
5. Void services for easy amount reversals
6. Pre-authorisation services for advance payments
How will UTap help my employees?
In a variety of ways. The system acts as a perfect tool to help the employees decrease the checkout times as it gives you the right capabilities to carry out the task at hand. A fast, convenient, and effortless way of managing and paying your bills!
How will UTap benefit my customers?
By making your payment processes easier and quicker. You can use multiple payment methods to charge the customer and accept all based on their convenience. Furthermore, you can generate the receipt for customers in a way they prefer - either printed or sent by SMS or email.
How does UTap help in vendor management?
Vendor management allows businesses to manage their suppliers or vendors. With the help of UTap, now you can get access to all your vendor accounts detailed invoices, payment schedules, delivery details, etc. By using UTap you can add vendors, you can view vendor purchase history, you can easily register vendor payments, you can easily view vendor pending payments and register payments, and many more.
What is Pay-By-Link?
Pay-by-Link enables you to generate a payment link and send it to a customer via text message, email, social media app, or any other channel. It is a simple and useful tool to let customers pay by credit and debit card through a secure link. Send payment link invoices by email and reduce time chasing unpaid ones with unique payment links to keep track of each payment request.
What are void transactions?
A void transaction is a transaction that is cancelled before it settles through a consumer's debit or credit card account. When a transaction is voided, it shows up as a pending transaction on the customer's account for a short time, while the process is being completed. UTap ensures easy voiding and tracking of transactions.
How can I perform a pre-authorisation hold and complete transactions?
Pre-authorisation allows you to reserve funds on your customer's card without taking the funds. When you are ready to charge your customer, you can process a Pre-authorisation Complete, which finalises the transaction. UTap seamlessly provides the functionality to perform Pre-authorisation hold and complete without any issues.
