Business Pro AI.

Business Pro Offer with iPhone 17 Pro – Terms & Conditions

• Eligibility: The Business Pro offer with iPhone 17 Pro applies only to plans from 400Mbps and above.
• Limited Time Offer
• Offer Details: The Business Pro with iPhone 17 Pro includes two devices: an iPhone 17 as your mandatory primary device, plus your choice of a second device based on your business needs.
• Contract Duration: 12-month contract.
• Billing Frequency: Monthly.
• Pricing: All prices shown are exclusive of the 5% VAT charge.
• Installation Fee: A one-time fee of AED 200 applies for installation and cabling.
• Voice Line: Each voice line comes with 100 flexi minutes and a standard phone. Bundled flexi minutes can be used for Fixed to Mobile National Calls or Fixed to International Calls to the following destinations.
• Fixed to Fixed Call Charges: Free (AED 0.15/min post consumption of 7,500 minutes Fair Usage Policy).
• Fixed to Mobile Call Charges: AED 0.30/min.
• International Call Rates: Click here to find out the rates for international calls from your landline.
• Domain Name: Domain names are renewed annually; the minimum period of hire is 1 year.

Bundled Add-on Services & Devices

• All add-ons are annual contracts and are charged per month.
• Add-ons can only be purchased with an existing or new Business Pro subscription.

Service & Device Add-ons:

Managed Wi-Fi Access Points:

• 12-month commitment at AED 150/month
• 36-month commitment at AED 100/month

Additional Antivirus Licenses:

• Premium antivirus license for PC and Mac at AED 4/month
• Server antivirus license for Windows and Linux at AED 4/month

eStore Website Builder:

• A free website builder with 1,000+ readymade templates, drag-and-drop editor, analytics, secure checkout, online payments, and fully responsive website offered free for life to all Business Pro customers. This website is free until service continuity.

Extra Voice Lines:

• Extra User Pack, 12-month contract for AED 125/month: 1 Communicate Voice Line with 100 Flexi Minutes, 1 Office 365 License, 1 MS Teams, and 1 Antivirus
• Extra Voice Line, 12-month contract for AED 85/month: 1 Communicate Voice Line with 100 Flexi Minutes
• Extra User Voice Line with Standard Phone, 12-month contract for AED 110/month: 1 Communicate Voice Line with 100 Flexi Minutes plus 1 standard phone
• Extra User Line with Cordless Phone, 12-month contract for AED 123/month: 1 Communicate Voice Line with 100 Flexi Minutes plus 1 cordless phone

Device Add-ons:

• Standard Phone: 24-month installment at AED 20/month
• Cordless Phone: 24-month installment at AED 30/month
• Video Phone: One-time charge of AED 1,100

Exit Charges:

• In the case of contract breach through early termination, the following exit charges apply: 1 month of base plan fee plus recovery of devices for the remaining contract months.
• Penalty-Free Service: Customers can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e., exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
• In cases of contract breach with early termination, exit fees will be applied. The exit fee shall be calculated as a monthly recurring charge multiplied by the number of remaining months of the contract.

Upgrade Charges:

• Upgrading bandwidth during and after the minimum term is possible without any additional charges to the customer.

Downgrade Charges:

• If the customer downgrades bandwidth during the minimum term, the customer shall be required to pay an appropriate downgrade charge. Please refer to the application form for a per plan breakdown.

Q) How does a user pack differ from a voice line? 

A) Simple. A user pack combines a voice line including Flexi mins with MS 365 Business Basic License comprising OneDrive for user backup, MS Teams, antivirus, and more. Businesses now have the option to choose their plans based on the number of users and additionally also purchase user plans separately as an add-on.

Q) Is there a volume discount offered on bulk lines?

A) Absolutely. Based on the number of lines required, you are eligible to avail of up to a 30% discount on the bulk purchase of 31 or more lines. To further understand the discount, you would be eligible for, we recommend contacting your assigned Account Manager.

Q) How many free phone devices are included in Business Pro bundles?

A) Whether you opt for the 1-user plan or 10-user plan, each Business Pro bundle includes only 1 free phone device. If you require more devices, you would need to purchase each as a separate add-on.

Q) How many free devices are included in the Business Pro bundle?

A) All customers subscribed to the 1 or 2 user-packs are eligible to receive 1 free device; however, if you are subscribed to the 4 user-pack or above, you will receive a choice of 2 free devices. 

Q) Which free devices are offered?

A) A variety of business-grade devices are offered, ranging from Cisco Meraki Wi-Fi, Aruba Wi-Fi, Smartphones, Tablets, and several others.

Q) Would I be charged for installation?

A) Yes, all new customers would be charged a one-time fee of AED 200 for professional installation.

Q) Is Business Pro available on a monthly model?

A) Yes, Business Pro is offered monthly with a minimum commitment of 12 months.

Q) Are there any exit charges?

A) In the case that you terminate the contract before the Minimum Term of 12 months, you would be subject to pay an early exit fee due to the breach of contract. The early exit fee would include 1 month of base plan fee plus:

 + charge of the Firewall, calculated as AED 300 x number of remaining contract months - 1 

+ recovery of devices, calculated as AED 200 per device x number of remaining contract months – 1

+ charges of the IP phone (if applicable) x the remaining contract months – 1.

Q) Would I have to pay any fees for cabling?

A) Cabling charges would only apply if you have subscribed to more than 3 SIP phones. For the first 3 SIP phones, no cabling fee would apply.

Q) Can I upgrade or downgrade if I am already subscribed to a plan?

A) Yes, absolutely. Should you wish to upgrade or downgrade, you may do so however, please note that should you downgrade from a higher plan to a lower plan, exit charges would apply.

Q) I am currently subscribed to an existing business broadband bundle. Can I migrate to Business Pro?

Yes, you can. If you are subscribed to any of the below bundles, you are eligible to migrate to Business Pro:

1. Business Quick Start
2. Internet Bundles
3. Business Super
4. Business Super Plus Voice
5. Business in a Box
6. DEL
7. PABX

Q) What is the minimum operating system requirement to download and use CloudTalk App?

A) You would require iOS 9.0 or any later version for Apple devices. You would need Android 7.1 or any version released later for Android devices.

Q) Do I need internet to use CloudTalk App?

A) Yes, you would. CloudTalk requires an active internet connection or data to work. If you are not connected to an internet connection, you would consume your mobile data while using the app.

Q) Would I be able to make a conference call using the CloudTalk App?

A) Absolutely. All types of calls can be made using CloudTalk.

Q) How are voice calls charged with Business Pro?

A) Each voice line will include 100 Flexi minutes, which can be used for Fixed-to-Mobile local calls or Fixed-to-International calls to pre-approved destinations. International calls made to destinations that aren’t included in the list would be charged based on this list.

Q) If in the case that 3 devices are connected with the same user when a call is received, will all devices ring at the same time?

A) Customers cannot set up CloudTalk on more than two devices. In the case that 2 devices have been set up, the primary device that was set up would ring first, followed by the second device.

Q) Would I be able to make outgoing calls from both of the devices at the same time?

A) Yes, you can make calls in parallel; however, please bear in mind that all outgoing calls will be independently chargeable.  

Q) I would like to block outgoing fixed-to-mobile and fixed-to-international calls. How can I block 0 and 00 dialling?

A) Simply by calling 800-5800 and request desired PABX configurations. 

Q) How would I access my Microsoft 365 license or eStore?

A) To access all of your included licenses, please ask your Company Admin to visit the Business Online Portal and activate each of the required solutions.

Q) Will I be able to change my website name (eStore) after I have published it?

A) Yes, you may.

Q)    Would I be able to add my existing domain name to the eStore?

A)    Yes, absolutely.

Q)    Would I be given what is available, or would I be able to choose?

A)    You have the liberty to select and use any domain with your eStore.

Q) How will I know when my contract expires?

A) To ensure you are updated, you will receive SMS reminders and email notifications on your registered mobile number and email ID. These will be sent thirty days before to ensure you are aware of your contract expiration.

Q) Can one Business PRO plan be installed across multiple locations?

A) No. All Business PRO plans, regardless of users and speed, are valid only for one single registered location. Each location requires a separate Business PRO plan subscription.

Q) Can the CloudTalk App be used outside the UAE?

A) No, the CloudTalk App is not permitted for use outside of the UAE. The voice service will be disconnected if accessed from locations outside the UAE.