What is Manage 360?
Manage 360 is a 24/7 remote technical support service for small and medium businesses. It helps resolve day-to-day IT issues across supported business devices, software, and peripherals.
What are the benefits of Manage 360?
Manage 360 gives your business access to expert technical support without the cost of maintaining a full in-house IT team. It helps reduce downtime, improve productivity, and keep your business running smoothly.
Is support available 24/7?
Yes, Manage 360 provides 24/7 remote technical support to help your business whenever assistance is needed.
Which business plans can Manage 360 be added to?
Manage 360 is available with selected business plans, including Business Pro, Business Pro Plus, Business ON, and SOHO plans.
How many support requests are included?
Customers can log unlimited remote support requests during their subscription period.
Are onsite visits included?
No, onsite support visits are not included in the monthly subscription and are charged separately when requested.
Can I add more devices to my plan?
Yes, additional devices can be added to your subscription for an additional monthly charge.
What devices and software are supported?
Manage 360 supports selected Windows and macOS devices, along with common business applications, supported web browsers, printers, and connected peripherals.
What services are included with Manage 360?
Manage 360 includes support for:
- Operating system troubleshooting
- Software installation and setup
- Email and productivity applications
- Device connectivity issues
- Performance optimisation
- Basic security assistance
- Printer and peripheral support
What is not covered under Manage 360?
Manage 360 does not cover:
- Hardware repair or replacement
- Server or network infrastructure support
- Data backup or recovery
- Unsupported or outdated devices
- Third-party or unlicensed software
- Advanced cybersecurity services
