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Accessibility Statement

Etisalat is committed to making this website accessible to the broadest possible audience, regardless of technology or physical capability.

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e& Device Care

Qualified Protection & Dependable Service 

Complete Protection & Premium Support for Your Business Devices

Keep your business running smoothly with e& Device Care. Covering accidental and liquid damage, extended warranty, and hassle-free repairs with pick-up, drop-off and no extra fees. Focus on your business while we handle the rest. 

Multi-Brand Support

Comprehensive protection for devices across all major brands and OEM manufacturers.

Brand Certified Repair

All services performed exclusively by brand-authorized service centers for guaranteed quality.

Up to Two Repairs per Year

Based on your plan purchased, claim repairs twice per year depending on the devices value. 

No Deductibles/Service Fee

Enjoy complete peace of mind with no hidden fees or surprise charges for any repairs.

Delivery Services

A hassle-free pick up and reliable drop off service across the UAE.  

Custom Plans

We can create plans based on your business needs. For more information contact us.

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Personalised Emails

You can instigate targeted marketing campaigns based on who your customers are, where they are, and their preferences.

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API Integration

Using our Application Program Interface (API), you can seamlessly integrate your own marketing, sales, or CRM tools.

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Reporting

The platform makes it simple and easy to analyse the success of your campaigns. Monitor delivery rates, email opening rates, and more.

USER BENEFITS

Extended Warranty

Accidental & Liquid Damage

Comprehensive Coverage

(Accidental & Liquid Damage + Extended Warranty)

Multibrand Support

Yes

Yes

Yes

Battery Coverage

Yes

No

Yes

Damage Coverage

No

Yes

Yes

No Additional Payment

Yes

Yes

Yes

Free Pick-up and Drop-off Service

Yes

Yes

Yes

Repairs at Authorised Service Centers

Yes

Yes

Yes

Unlimited Warranty Claims

Yes

No

Yes

*Available for 1 year, 2 years, or 3 years

Yes

Yes

Yes

 

Follow these steps to raise a claim:

1.  Log in to click on Book a repair to initiate claims process.

2. Enter the Device details and click Continue. Then, select your Plan Type and click Continue.

3. Enter Claims details and click Submit.

4. Select your Service Location and click Continue.

5. Choose between visiting our Authorised Service Centers or using our Pickup Your Device Service and click Continue.

6.  In case you select the Pickup Your Device service option, enter your Address and select Date & Time slot.

7.  Follow instructions on the screen and click Continue to submit your request and obtain Reference ID.

8.  You may track your Request Status via the Consumer Web Portal using your Reference ID.

9.  Service Center will proceed with device repairs and once the device is received back by the customer, the request is completed on the portal.

10. In case we need to contact you, our support team may call you from a number starting with +91 country code.

For any support related queries or to update your contact details, please reach out to:

Servify Customer Service Number: 8000180598 (Toll Free). Monday to Friday, 9am to 6pm.