Reserve Credit

Stay connected, even when your balance runs out. Reserve Credit gives you instant credit when your balance runs out, so you can keep using your mobile service and repay it with your next recharge.

Important to know:

  • You can avail this service and get mobile credit of up to AED 50 if you’ve been a prepaid user for a minimum of 3 months, with a usage of at least AED 10/month
  • All users who are eligible for Reserve Credit will be notified via SMS to subscribe to the service by dialling *108*1#
  • When you recharge your line, used reserve credit amount will be automatically deducted from the recharge amount.

For Single Account SIM:

  • Upon subscription, the service will be renewed only whenever you run out of mobile credit
  • If you are subscribed to the service, you'll be notified via SMS about the amount you've been credited once your balance reaches AED 1

For Multiple Account SIM:

  • If you have multiple mobile numbers that are linked to the same Emirates ID under your e& account and if your mobile number is not the Primary Account, you must obtain consent from the Primary Account to activate Reserve Credit.
  • To request reserve credit, dial *108*1#. A consent request will be sent via SMS to the Primary Account Holder.
  • The Primary Account Holder must reply to the SMS within 24 hours to approve the request.
  • Once approved, the requester will receive an SMS confirmation of successful activation.
  • The Primary Account holder can also directly activate reserve credit by dialing dial *108*1#.
  • Reserve Credit service for Multiple Account SIM is not automatically renewed. You must initiate a new request each time you wish to use the service.

How to subscribe:

  • By dialing *108*1#

How to Unsubscribe:

  • By dialing *108*2# (For Single Account SIM only)

How to manage:

  • By dialing *108#, you can check balance and manage the service.

Additional charges:

  • Prepaid customers with Single Account SIM will be charged a service fee of 20% (excluding VAT) on top of the existing tariff of the services they use
  • Other Prepaid customers (Multiple Account SIM) will be charged a service fee of AED 0.06 (excluding 5% VAT) on top of existing tariff of every minute or SMS

Terms & Conditions - General:

  • The Reserve Credit can be used for Voice calls, SMSs (local and international)
  • Prepaid customers with Single Account SIM can subscribe to selected Data Packs, can use Play on Demand and Start Stop Data services in addition to the services mentioned above.
  • Reserve credit can also be used to subscribe/renew mobile content services. You will be charged 20% on top of the mobile content subscription amount as a service fee.
  • Reserve Credit balance does not expire.

Terms & Conditions for Multiple Account SIM:

1. Eligibility and Primary Account Identification

  • Reserve Credit is available to customers with multiple mobile numbers linked to a single Party ID.
  • Only the Primary Account Holder can directly activate the service.
  • The Primary Account must be a Prepaid or Postpaid mobile number.
  • If no Primary Account is tagged in the e& UAE app, the oldest activated mobile number will be considered the Primary Account Holder.
  • The Primary Account Holder can change the Primary number at any time through the e& UAE app. Once changed, consent requests will be sent to the newly assigned Primary Account.

2. How to Request Reserve Credit (Non-Primary Numbers)

  • Customers who are not the Primary Account Holder must obtain consent from the Primary Account to activate Reserve Credit.
  • To initiate the request, dial *108*1#.
  • A consent SMS will be sent to the Primary Account Holder.

3. Consent and Activation Process

  • The Primary Account Holder must respond to the SMS within 24 hours to approve the request.
  • If no response is received within 24 hours, the request will expire and the requester will be notified.
  • Once approved, the requester will receive an SMS confirmation of successful activation.
  • The Primary Account Holder can directly activate Reserve Credit by dialing *108*1#, without any further approvals.

4. Service Validity

  • Reserve Credit is not automatically renewed. Customers must initiate a new request each time they wish to use the service.

5. Eligibility Determination

  • e& reserves the right to determine customer eligibility for the Reserve Credit Service.