These specific terms and conditions (“Service Specific Terms”) apply in relation to the provision of the Service by e& to the Customer, in addition to the other constituent parts of the Agreement between e& and the Customer.

a) “Agreement” means the entire contractual agreement between e& and the Customer, comprising of the constituent parts set out in Clause 3 of the General T&Cs (Consumer).

b) “Customer” means the person who purchases or subscribes to the Service.

c) “e&” means Emirates Telecommunications Group Company P.J.S.C.

d) “General T&Cs (Consumer)” means e&’s general terms and conditions for consumer (i.e. non-business) products and services which are published on e&’s website and are available through the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).

e) “In-bundle Allowance” means voice calls and mobile data allowances included in the Customer’s postpaid mobile telecommunications service plan forming the Service.

f) “Minimum Term” has the meaning given to it in Clause 4(b).

g) “Premium Number” means a special premium number which may be assigned to the Customer with the Service, where applicable.

h) “Service” means the postpaid mobile service, as described in more detail in Clause 3.

i) “Smiles Unlimited” means a subscription model on the e&’s Smiles app which provides various benefits to eligible Customers in accordance with the applicable terms and conditions of the e&’s Smiles reward program.

a) The Service is a postpaid mobile telecommunications service made available to the Customer by using a SIM card issued by e&. The Service is available either with a Minimum Term of twelve or twenty-four (12/24) months or with no such Minimum Term, where applicable.

b) e& may from time to time provide special promotion offers alongside this Service on terms and conditions that will be communicated to the Customer using the other communications channels referred to in Clause 30 of the General T&Cs (Consumer).

c) Each of the plans with monthly rent of ‘200 AED’ or above allows the Customer to carry up to 50% of unused baseline local data allowance to the next month, where applicable.

d) Calls to premium rate numbers, such as those starting with a 600 prefix, are excluded from the unlimited call offers provided by eligible Services plans.

(a) The Agreement is valid and binding and in full force on and from the date on which the Customer submits a Service Application Form and the same is accepted by e&, or otherwise when e& registers the Customer subscription or purchase of the Service (the “Effective Date”).

(b) Where the Service is provided based on an agreement with a minimum commitment period, the minimum term of such agreement is twelve or twenty-four (12/24) months (“Minimum Term”), where applicable.

(c) After the completion of the Minimum Term, and unless terminated by the Customer in accordance with Clause 15 (Termination by the Customer), the Service shall continue on a monthly rolling basis.

(a) The Customer acknowledges that the Service is provided for his or her personal use only and will not resell or allow any third party to use the Service for remuneration or otherwise commercially exploit the Service.

(b) In addition to the rights of termination e& has under the General T&Cs (Consumer), e& also has the right to suspend the service and/or terminate the Agreement in case the Customer commits or attempts to commit any fraudulent or deceptive act, or uses the Service in a manner which, in e&’s opinion, is unlawful or abnormal.

(c) Please see Clause (8) of the General T&Cs (Consumer) for the provisions governing the remainder of Customer obligations and restrictions that apply to the Service.

e& will provide the Service to the Customer based on these Service Specific Terms together with the other constituent parts of the Agreement, and in accordance with the law.

Please see Clause (14) of the General T&Cs (Consumer) for the provisions relating to outages.

(a) Any request from the Customer to migrate a Service account or vary their subscription to the Service shall be deemed to be an authorisation to e& to transfer all of the Customer’s credits, dues and obligations in relation to the Service to the new account or to apply them to the varied subscription.

(b) Please see Clause 16 of the General T&Cs (Consumer) for the other customer credit, advance payment and deposit provisions that apply to the Service.

Please see Clause (5 d) and (14 f) of the General T&Cs (Consumer) for the provisions governing compensation which the Customer may be entitled to subject to certain terms and conditions.

Please see Clause (16 g) of the General T&Cs (Consumer) for the terms and conditions that apply to spending caps regarding optional non-telecommunications Services.

Please see Clauses (16 e) and (16 f) of the General T&Cs (Consumer) for the provisions governing refund of credit balance for postpaid services.

Please see Clause (20 e) of the General T&Cs (Consumer) for the provisions governing penalty-free service cancellation period.

(a) If the Customer wants to terminate the Service, he/ she must give e& prior written notice.

(b) The Customer acknowledges that, upon receipt of the Customer’s termination notice, e& shall terminate the Service.

(c) Where the Customer has selected a Service plan with a Minimum Term of twelve or twenty-four (12/24) months and terminates the Service before the expiry of this Minimum Term, the Customer shall pay an early termination charge, in accordance with Clause (15) of the General T&Cs (Consumer), where applicable.

(d) In case the Customer is using the Premium Number and elects to terminate the Service before the end of the Minimum Term, the Premium Number will be returned back to e& and the Customer will lose all rights attached to it and will no longer be able to use it, where applicable.

(a) Smiles points are rewarding points which can be used on e&’s Smiles app for purchase of various benefits, where applicable.

(b) The benefits of Smiles Unlimited may include the provision by e& to the Customer of an unlimited amount of buy-one-get-one vouchers, provided the Customer is enrolled on any of the eligible Service plans, uses the e&’s Smiles app on his or her mobile device and registers his or her mobile phone number. Additional terms and conditions that apply to the membership in the e&’s Smiles reward program and associated benefits are available in the e&’s Smiles app. 

The Customer may contact e& to discuss the Service (including these Service Specific Terms and the General T&Cs (Consumer), or any other product or service offered by e&, by using any of the communications channels stated in Clause 30 of the General T&Cs (Consumer).

Please see Clause (32) of the General T&Cs (Consumer) for the provisions governing VAT (Value Added Tax) that apply to the Service.

Please see Clause (25) of the General T&Cs (Consumer) for the provisions relating to changes to the Service.