1. Eligibility Pre-requisites
  2. Family Creation and Enrolment
  3. Family Plan Free Benefits
  4. Shared Paid Data Add-ons
  5. Roaming Shared data addons
  6. Additional Family digital Services
  7. Microsoft 365
  8. Anghami Plus Family
  9. STARZPLAY
  10. XBOX Series S for Family Plan
  11. Family Parental Control for Members
  • Only consumer Postpaid and Prepaid accounts registered under the same party ID from the eligible plans/subscriptions listed below are eligible to apply for the Family Plan. If a customer wishes to add any other line not registered under their same account, ownership transfer to them will be required.
  • The Family head/primary account holder should have a postpaid plan from the Freedom Family (Freedom, New Freedom, New Freedom Non-stop, Emirati Freedom, or Freedom Live) with a monthly rental of AED 200 or more.
  • Family members on postpaid plans must be subscribed to any Freedom plan from Freedom Family (Freedom, New Freedom, New Freedom Non-stop, Emirati Freedom, or Freedom Live) with a monthly rental of AED 100 or more.
  • For prepaid family members, any active prepaid line, excluding Five or Visitor, is required.
  • Maximum family members permitted are as follows: UAE Nationals can include up to 10 members, while Expats can include up to 5 members.
  • TTo ensure continuous activation of the Family Plan, it is necessary to maintain a minimum of 2 active members at all times. Prepaid family members can retain their active status by utilizing paid services, generating usage, or purchasing add-ons at least once every month.
  • In case of transfer of ownership of the family’s primary account, number change or cessation, the family plan will be immediately deactivated for all the family members.
  • In case of transfer of ownership of the family’s primary account, number change or cessation, the family plan will be immediately deactivated for all the family members. In the event of a transfer of ownership of the family’s primary account, the family plan will remain active. However, the customer undergoing the transfer will not be able to utilize family allowances, while these benefits can be accessed by other active family members.
  • In the event of an ownership transfer of a family member, a change in number, or cessation, the customer will lose their family membership. However, if the cessation of a family member leads to having less than 2 active customers within the family group, the family offer will be deactivated immediately for all members of the family group. In the case of a transfer of ownership, the customer will retain their family membership but will be unable to utilize family allowances.

 

  • Customers who are eligible for the Family Plan can apply for and enroll their family members through My Etisalat UAE App for Free.
  • Only the customer with the primary number can be designated as the Family Plan administrator. The administrator is responsible for creating the family group, including assigning eligible family members. Notifications will be sent through the Mobile App to enroll in the family group and avail the offer. If a customer wishes to set another number as primary, they must first cancel the Family Plan before initiating the primary account change.
  • The Family Plan administrator has the flexibility to add or remove members according to family size and eligibility rules, with changes applied immediately.
  • During the family creation process, the primary account of the Family Plan will be required to choose from available options for data distribution: Data Sharing or Data Allocation.
  • With Data Sharing, the pool of data will be utilized by all members on a first-come-first-serve basis.
  • Alternatively, with Allocated Data, each member will only be able to access the specific amount of data allocated to their individual account.
  • Creation of the family group by the primary account of the Family Plan can happen only once per calendar month.
  • On successful enrolment into the Family Plan, the Family account will be credited 5GB shared local data + additional 5GB limited time promotional local data with unlimited local data for GoChat voice & video calls. 
  • The shared local data will be credited at the beginning of every month, as long as the Family Plan is active, with no carryover.
  • The additional 5GB promotional local data is a limited time promotion and will be credited at the beginning of every month, as long as promotion is not expired, with no carryover.
  • During the family creation process, the primary account of the Family Plan will be required to choose from available options for data distribution: Data Sharing or Data Allocation.
  • With Data Sharing, the pool of data will be utilized by all members on a first-come-first-serve basis.
  • Alternatively, with Allocated Data, each member will only be able to access the specific amount of data allocated to their individual account.
  • A family group can be created by the family plan administrator only once per month.
  • The primary account has the flexibility to reallocate data anytime by withdrawing unused data from one member and allocating it to another member. 
  • The primary account has the flexibility to reallocate data anytime by withdrawing unused data from one family member if it is above 100MB and allocating it to another member where 100MB will be reserved to manage any on-going data sessions i.e. not available for reallocation.
  • Family Parental Control is an added feature available with the primary account to block and unblock access to individual applications or group of applications; access can be blocked only on e& mobile network.
  • The Family Plan admin can only block & un-block access to selected apps as listed on My Etisalat UAE app.
  • Only GoChat Voice, Video & Messages traffic to be considered from the unlimited Data allowance. Any other GoChat usage should be consumed from the data balance and need to follow the normal usage priority rules.
  • Free local sharing data has the highest priority from any other data plan on customer profile.
  • Charging pulse is 30KB (standard)
  • Family offer is not eligible for Roam Like Home.
  • Data Balance transfer is restricted on the primary account or the members
  • The primary account can cancel the family offer at any time where all family related allowances will be removed immediately.
  • Family Plan administrator can purchase additional shared data add-ons as part of the family plan where they will be required to choose from available options for data distribution: Data Sharing or Data Allocation.
  • With Data Sharing, the pool of data will be utilized by all members on a first-come-first-serve basis.
  • Alternatively, with Allocated Data, each member will only be able to access the specific amount of data allocated to their individual account.
  • The Family Plan administrator has the ability to reallocate data at any time by withdrawing unused data from one member and allocating it to another member.
  • However, it's important to note that the entire unused data available with the member will not be available for reallocation. A certain amount of data will be kept in reserve to manage any ongoing data sessions effectively.
  • Shared data add-ons are either auto-renewed monthly or one-time addons with fixed validity.
  • The double data benefit on shared data add-ons is a limited-time offer. Once the promotion expires, any purchase of the shared data add-on will not include the double data benefit.
  • For monthly recurring shared data add-ons, the double data benefit will be provided until the end of the promotion. However, after the promotion ends, additional data will not be offered.
  • Multi-purchase for the same Add-on is not allowed
  • Usage priority for the Family Default local data plan and the local data family add-ons will be:
    • Family One-time addons.
    • Family Shareable auto-renewal addons.
    • Family free local data.
    • Any other data pack subscription
  • Data roaming add-ons are restricted for use only when roaming with preferred roaming partners.
  • The validity of shared roaming data add-ons begins from the time of the first roaming usage.
  • Only the Family Plan administrator has the authority to purchase roaming add-ons and allocate them to family members. Additionally, only one purchase for each add-on is permitted at a time.
  • Data usage will be metered per 30KB, ensuring accurate tracking of consumption.
  • Carry-over of roaming data allowance is not permitted.
  • In the event of a customer purchasing multiple roaming packs, priority for data consumption will be given to the sharable roaming add-on.
  • As part of the Family Plan, the Family Plan administrator has the option to opt-in to various Family Services through the My Etisalat UAE app.
  • Only the Family Plan administrator has the authority to subscribe to or remove these third-party subscriptions.
  • The Try & Buy Offer is a one-time benefit granted to the customer only once.
  • After the duration of the subscription completes, the customer cannot re-subscribe to the same Family service (e.g., Microsoft 365, Anghami Plus, STARZPLAY, etc.) and will be required to repurchase the add-on from the My Etisalat UAE app.
  • Upon initial subscription, the Family Plan administrator is entitled to a complimentary 3-month Microsoft 365 Family subscription, which can be shared among family members.
  • Following the initial 3-month promotional period, the monthly charge for Microsoft 365 Family (AED 50.99/month, inclusive of VAT) will automatically be billed to the Family Plan administrator.
  • The Family Plan administrator retains the option to cancel the subscription at any time, being responsible only for charges incurred up to the month of cancellation.
  • Please note, the promotional benefit is a one-time offer per Family and will not be reinstated once utilized.
  • Furthermore, the Microsoft 365 Family subscription will be terminated if the Family offer is canceled or deactivated.
  • Upon initial subscription, the Family Plan administrator is entitled to a complimentary 3-month Anghami Plus Family subscription, which can be shared among family members.
  • Following the initial 3-month promotional period, the monthly charge for Anghami Plus Family (AED 27.5/month, inclusive of VAT) will automatically be billed to the Family Plan administrator.
  • The Family Plan administrator retains the option to cancel the subscription at any time, being responsible only for charges incurred up to the month of cancellation.
  • Please note, the promotional benefit is a one-time offer per Family and will not be reinstated once utilized.
  • Furthermore, the Anghami Plus Family subscription will be terminated if the Family offer is canceled or deactivated.
  • Upon initial subscription, the Family Plan administrator is entitled to a complimentary 3-month STARZPLAY subscription, which can be shared among family members.
  • Following the initial 3-month promotional period, the monthly charge for STARZPLAY (AED 40/month, inclusive of VAT) will automatically be billed to the Family Plan administrator.
  • The Family Plan administrator retains the option to cancel the subscription at any time, being responsible only for charges incurred up to the month of cancellation.
  • Please note, the promotional benefit is a one-time offer per Family and will not be reinstated once utilized.
  • Furthermore, the STARZPLAY subscription will be terminated if the Family offer is canceled or deactivated.
  • Upon purchase, the Family Plan administrator is entitled to enjoy 3 months free (with no installments) for the XBOX Series S.
  • Following the promotional period, the monthly charges for the XBOX Series S will be automatically billed to the Family Plan administrator's account.
  • The total commitment period for the XBOX Series S, including the promotional period, is 24 months.
  • After the completion of the 3-month promotional period, the customer will be required to pay AED 89 per month, including VAT, for the remaining 21 months.
  • Additionally, the Game Pass Ultimate service subscription will continue automatically after the 24th month at AED 44 per month, including VAT. Customers have the option to deactivate the subscription at any time.
  • Upon cancellation of the Family Plan, the Family Plan administrator will be liable for paying for the XBOX Series S for the entire commitment period.
  • In the event of the main account being canceled or transferring to a prepaid plan or another operator, early exit charges equivalent to the total remaining balance payment for the XBOX Series S will need to be settled by the Family Plan administrator.
  • The Family Plan administrator has the ability to block or unblock individual apps or groups of apps at any time. This action can be performed per member, with the exception of the Family Plan administrator.
  • When a member is removed from the family or the family plan is canceled, any blocking that was applied to that member will be automatically removed. This ensures that once a blocked member is no longer part of the family, any restrictions are lifted.
Eligibility Pre-requisites
  • Only consumer Postpaid and Prepaid accounts registered under the same party ID from the eligible plans/subscriptions listed below are eligible to apply for the Family Plan. If a customer wishes to add any other line not registered under their same account, ownership transfer to them will be required.
  • The Family head/primary account holder should have a postpaid plan from the Freedom Family (Freedom, New Freedom, New Freedom Non-stop, Emirati Freedom, or Freedom Live) with a monthly rental of AED 200 or more.
  • Family members on postpaid plans must be subscribed to any Freedom plan from Freedom Family (Freedom, New Freedom, New Freedom Non-stop, Emirati Freedom, or Freedom Live) with a monthly rental of AED 100 or more.
  • For prepaid family members, any active prepaid line, excluding Five or Visitor, is required.
  • Maximum family members permitted are as follows: UAE Nationals can include up to 10 members, while Expats can include up to 5 members.
  • TTo ensure continuous activation of the Family Plan, it is necessary to maintain a minimum of 2 active members at all times. Prepaid family members can retain their active status by utilizing paid services, generating usage, or purchasing add-ons at least once every month.
  • In case of transfer of ownership of the family’s primary account, number change or cessation, the family plan will be immediately deactivated for all the family members.
  • In case of transfer of ownership of the family’s primary account, number change or cessation, the family plan will be immediately deactivated for all the family members. In the event of a transfer of ownership of the family’s primary account, the family plan will remain active. However, the customer undergoing the transfer will not be able to utilize family allowances, while these benefits can be accessed by other active family members.
  • In the event of an ownership transfer of a family member, a change in number, or cessation, the customer will lose their family membership. However, if the cessation of a family member leads to having less than 2 active customers within the family group, the family offer will be deactivated immediately for all members of the family group. In the case of a transfer of ownership, the customer will retain their family membership but will be unable to utilize family allowances.

 

Family Creation and Enrolment
  • Customers who are eligible for the Family Plan can apply for and enroll their family members through My Etisalat UAE App for Free.
  • Only the customer with the primary number can be designated as the Family Plan administrator. The administrator is responsible for creating the family group, including assigning eligible family members. Notifications will be sent through the Mobile App to enroll in the family group and avail the offer. If a customer wishes to set another number as primary, they must first cancel the Family Plan before initiating the primary account change.
  • The Family Plan administrator has the flexibility to add or remove members according to family size and eligibility rules, with changes applied immediately.
  • During the family creation process, the primary account of the Family Plan will be required to choose from available options for data distribution: Data Sharing or Data Allocation.
  • With Data Sharing, the pool of data will be utilized by all members on a first-come-first-serve basis.
  • Alternatively, with Allocated Data, each member will only be able to access the specific amount of data allocated to their individual account.
  • Creation of the family group by the primary account of the Family Plan can happen only once per calendar month.
Family Plan Free Benefits
  • On successful enrolment into the Family Plan, the Family account will be credited 5GB shared local data + additional 5GB limited time promotional local data with unlimited local data for GoChat voice & video calls. 
  • The shared local data will be credited at the beginning of every month, as long as the Family Plan is active, with no carryover.
  • The additional 5GB promotional local data is a limited time promotion and will be credited at the beginning of every month, as long as promotion is not expired, with no carryover.
  • During the family creation process, the primary account of the Family Plan will be required to choose from available options for data distribution: Data Sharing or Data Allocation.
  • With Data Sharing, the pool of data will be utilized by all members on a first-come-first-serve basis.
  • Alternatively, with Allocated Data, each member will only be able to access the specific amount of data allocated to their individual account.
  • A family group can be created by the family plan administrator only once per month.
  • The primary account has the flexibility to reallocate data anytime by withdrawing unused data from one member and allocating it to another member. 
  • The primary account has the flexibility to reallocate data anytime by withdrawing unused data from one family member if it is above 100MB and allocating it to another member where 100MB will be reserved to manage any on-going data sessions i.e. not available for reallocation.
  • Family Parental Control is an added feature available with the primary account to block and unblock access to individual applications or group of applications; access can be blocked only on e& mobile network.
  • The Family Plan admin can only block & un-block access to selected apps as listed on My Etisalat UAE app.
  • Only GoChat Voice, Video & Messages traffic to be considered from the unlimited Data allowance. Any other GoChat usage should be consumed from the data balance and need to follow the normal usage priority rules.
  • Free local sharing data has the highest priority from any other data plan on customer profile.
  • Charging pulse is 30KB (standard)
  • Family offer is not eligible for Roam Like Home.
  • Data Balance transfer is restricted on the primary account or the members
  • The primary account can cancel the family offer at any time where all family related allowances will be removed immediately.
Shared Paid Data Add-ons
  • Family Plan administrator can purchase additional shared data add-ons as part of the family plan where they will be required to choose from available options for data distribution: Data Sharing or Data Allocation.
  • With Data Sharing, the pool of data will be utilized by all members on a first-come-first-serve basis.
  • Alternatively, with Allocated Data, each member will only be able to access the specific amount of data allocated to their individual account.
  • The Family Plan administrator has the ability to reallocate data at any time by withdrawing unused data from one member and allocating it to another member.
  • However, it's important to note that the entire unused data available with the member will not be available for reallocation. A certain amount of data will be kept in reserve to manage any ongoing data sessions effectively.
  • Shared data add-ons are either auto-renewed monthly or one-time addons with fixed validity.
  • The double data benefit on shared data add-ons is a limited-time offer. Once the promotion expires, any purchase of the shared data add-on will not include the double data benefit.
  • For monthly recurring shared data add-ons, the double data benefit will be provided until the end of the promotion. However, after the promotion ends, additional data will not be offered.
  • Multi-purchase for the same Add-on is not allowed
  • Usage priority for the Family Default local data plan and the local data family add-ons will be:
    • Family One-time addons.
    • Family Shareable auto-renewal addons.
    • Family free local data.
    • Any other data pack subscription
Roaming Shared data addons
  • Data roaming add-ons are restricted for use only when roaming with preferred roaming partners.
  • The validity of shared roaming data add-ons begins from the time of the first roaming usage.
  • Only the Family Plan administrator has the authority to purchase roaming add-ons and allocate them to family members. Additionally, only one purchase for each add-on is permitted at a time.
  • Data usage will be metered per 30KB, ensuring accurate tracking of consumption.
  • Carry-over of roaming data allowance is not permitted.
  • In the event of a customer purchasing multiple roaming packs, priority for data consumption will be given to the sharable roaming add-on.
Additional Family digital Services
  • As part of the Family Plan, the Family Plan administrator has the option to opt-in to various Family Services through the My Etisalat UAE app.
  • Only the Family Plan administrator has the authority to subscribe to or remove these third-party subscriptions.
  • The Try & Buy Offer is a one-time benefit granted to the customer only once.
  • After the duration of the subscription completes, the customer cannot re-subscribe to the same Family service (e.g., Microsoft 365, Anghami Plus, STARZPLAY, etc.) and will be required to repurchase the add-on from the My Etisalat UAE app.
Microsoft 365
  • Upon initial subscription, the Family Plan administrator is entitled to a complimentary 3-month Microsoft 365 Family subscription, which can be shared among family members.
  • Following the initial 3-month promotional period, the monthly charge for Microsoft 365 Family (AED 50.99/month, inclusive of VAT) will automatically be billed to the Family Plan administrator.
  • The Family Plan administrator retains the option to cancel the subscription at any time, being responsible only for charges incurred up to the month of cancellation.
  • Please note, the promotional benefit is a one-time offer per Family and will not be reinstated once utilized.
  • Furthermore, the Microsoft 365 Family subscription will be terminated if the Family offer is canceled or deactivated.
Anghami Plus Family
  • Upon initial subscription, the Family Plan administrator is entitled to a complimentary 3-month Anghami Plus Family subscription, which can be shared among family members.
  • Following the initial 3-month promotional period, the monthly charge for Anghami Plus Family (AED 27.5/month, inclusive of VAT) will automatically be billed to the Family Plan administrator.
  • The Family Plan administrator retains the option to cancel the subscription at any time, being responsible only for charges incurred up to the month of cancellation.
  • Please note, the promotional benefit is a one-time offer per Family and will not be reinstated once utilized.
  • Furthermore, the Anghami Plus Family subscription will be terminated if the Family offer is canceled or deactivated.
STARZPLAY
  • Upon initial subscription, the Family Plan administrator is entitled to a complimentary 3-month STARZPLAY subscription, which can be shared among family members.
  • Following the initial 3-month promotional period, the monthly charge for STARZPLAY (AED 40/month, inclusive of VAT) will automatically be billed to the Family Plan administrator.
  • The Family Plan administrator retains the option to cancel the subscription at any time, being responsible only for charges incurred up to the month of cancellation.
  • Please note, the promotional benefit is a one-time offer per Family and will not be reinstated once utilized.
  • Furthermore, the STARZPLAY subscription will be terminated if the Family offer is canceled or deactivated.
XBOX Series S for Family Plan
  • Upon purchase, the Family Plan administrator is entitled to enjoy 3 months free (with no installments) for the XBOX Series S.
  • Following the promotional period, the monthly charges for the XBOX Series S will be automatically billed to the Family Plan administrator's account.
  • The total commitment period for the XBOX Series S, including the promotional period, is 24 months.
  • After the completion of the 3-month promotional period, the customer will be required to pay AED 89 per month, including VAT, for the remaining 21 months.
  • Additionally, the Game Pass Ultimate service subscription will continue automatically after the 24th month at AED 44 per month, including VAT. Customers have the option to deactivate the subscription at any time.
  • Upon cancellation of the Family Plan, the Family Plan administrator will be liable for paying for the XBOX Series S for the entire commitment period.
  • In the event of the main account being canceled or transferring to a prepaid plan or another operator, early exit charges equivalent to the total remaining balance payment for the XBOX Series S will need to be settled by the Family Plan administrator.
Family Parental Control for Members
  • The Family Plan administrator has the ability to block or unblock individual apps or groups of apps at any time. This action can be performed per member, with the exception of the Family Plan administrator.
  • When a member is removed from the family or the family plan is canceled, any blocking that was applied to that member will be automatically removed. This ensures that once a blocked member is no longer part of the family, any restrictions are lifted.